China International Hardware Show

FAQ on Rescheduling of CIHS 2020

General questions
1.Why decide to postpone CIHS 2020 to October 8-10, 2021?
In view of the continuous spreading of COVID-19 all over the world and the latest epidemic prevention requirements of China and the government of Shanghai, in order to guarantee the health and safety of exhibitors, purchasers and professional visitors, China National Hardware Association and Koelnmesse have prudently decided to postpone China International Hardware Show 2020 (CIHS 2020) from August 7 - 9, 2020 to October 8 - 10, 2021. The event will still be held at the Shanghai New International Expo Center (SNIEC).


2.How can we keep update of COVID-19 situation in China?
Benefited from its rich experience in dealing with SARS, MERS, bird flu, and other diseases, the Chinese government has attached significant importance to COVID-19 and has developed an active surveillance and screening system for disease control. The latest information on the epidemic will be provided and released by the National Health Commission of the People’s Republic of China.


3.Who can I contact if I have any questions?
If you have any questions, please contact the organizer’s staffs as follows:
Project management:
Ms. Sonia Xu
Tel:+86 10 65907766 ext 707
sonia.xu@koelnmesse.cn
Exhibitors:
Mr. Edward Gao
Tel: +86 10 65907766 ext 765
edward.gao@koelnmesse.cn
Ms. Amber Han
Tel: +86 10 65907766 ext 722
amber.han@koelnmesse.cn
Ms. Cheryl Jiang
Tel: +86 10 65907766 ext 773
Cheryl.jiang@koelnmesse.cn

Visitors and media:
Ms. Eva Qu
Tel: +86 10 65907766 ext 768
eva.qu@koelnmesse.cn


FAQ on Exhibitors:
1.Is the signed CIHS 2020 Exhibition Agreement still valid?
The exhibition agreements that have been signed will still be valid in CIHS 2021. We will transfer 100% of your booth fee to CIHS 2021 and send you the updated booth confirmation.


2.I have made travel arrangement prior to the event. Will I get reimbursed for my travel / accommodation or any other expenses incurred since CIHS 2020 is rescheduled?
We advise you to contact your travel or booking agent and hotel provider immediately for information and advice corresponding to their specific cancellation and amendment policies. As travel and accommodation are not booked through the Organisers nor event, we are unable to facilitate any refund for your accommodation. For peace of mind, we recommend you take out travel insurance if you have not already done so.
If you need our official announcement as supported document for cancellation and amendment, please click here: Announcement on Postponement of CIHS 2020.


FAQ on Visitors:
1.I have pre-registered on CIHS’s official website before. Should I need to pre-register again?
For the CIHS 2020 visitors who have successfully pre-registered through its website/WeChat, we will directly transfer your registration information to the CIHS 2021 pre-registration platform and will send a visit confirmation letter to your email immediately after the transfer. Please check.


2.I have applied for the business invitation letter on CIHS’s official website before. Should I need to re-apply?
The business invitation letter you submitted before is the one for 2020. Since it has already expired, you need to re-apply. Upon receipt of your application, we will issue a new invitation letter based on the new exhibition dates and send it to your email address. If you need to modify the information of the invitation letter submitted earlier, please contact: mira.liu@koelnmesse.cn


3.I have made travel arrangement prior to the event. Will I get reimbursed for my travel / accommodation or any other expenses incurred since CIHS 2020 is rescheduled?
We advise you to contact your travel or booking agent and hotel provider immediately for information and advice corresponding to their specific cancellation and amendment policies. As travel and accommodation are not booked through the Organisers nor event, we are unable to facilitate any refund for your accommodation. For peace of mind, we recommend you take out travel insurance if you have not already done so.
If you need our official announcement as supported document for cancellation and amendment, please click here: Announcement on Postponement of CIHS 2020.